Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please call us at +92 300 0866727. If your return is accepted, we'll provide you with a return shipping label along with the return address and instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always reach us at +92 300 0866727.

Damages and Issues

Please inspect your order upon reception and call us immediately at +92 300 0866727 if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

- Custom or personalised jewellery (special orders, engraved pieces, etc.)
- Earrings (for hygiene reasons, earrings cannot be returned once opened)
- Sale items
- Gift cards

Please call us at +92 300 0866727 if you have questions or concerns about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, your refund will be processed via bank transfer within 10 business days. Please ensure you provide your bank account details when contacting us to initiate your return.

Please note that bank transfers may take additional processing time depending on your bank.

If more than 15 business days have passed since your return was approved, please call us at +92 300 0866727.